FAQs

Can I make a change to my order after I’ve placed it?

  • The short answer is no.  We run production on a regular basis and it makes it difficult to try and make any changes.  

I forgot to add to my order after I placed it. What should I do?

  • Wait until you want to place another order.  Once an order has been placed it will be processed usually the next business day.
How can I place an emoji on my Banz?
  • At this time, you can only place an emoji on your Banz if you are ordering/designing from a mobile device. Either and IOS device (iPhone) or an Android phone.  Look for the smiley face on your mobile device keyboard.  That's where you can pick your emojis.

How do I order using my mobile phone?

How do I order using my Computer?

I just received MYPadL Banz, now how do I put in on my Pickleball Handle?

Got MYPadL Banz and it looks a little off or different.  

  • Most of the time the MYPadL Banz look a little off when they are not on the handle of the paddle. Make sure to remove the existing retainer band if you have one on the handle of your paddle, Next, place your new MYPadL Banz on your paddle and see if they look better (here is a quick video of how to put the MYPadL Banz on your pickleball paddle. https://www.youtube.com/watch?v=JqYXLqW4YME). If they still don't look right, then take pictures of all the Banz in question (front and back) while on the handle of the paddle and email them to us with your Order # at mypadl@mypadl.com, we will remake them and send new ones out to you.
Can I send you a message?                                                                               
  • Yes you can, from here
Why don't you have a phone number.                                                             
  • We are looking into this.  For the meantime, please send us a message from the link above, or email us at mypadl@mypadl.com
How many characters can I put on MYPadL Banz?
  • We recently revamped the layout of the Banz, which means one side (Logo side) is limited to 7 characters (this includes spaces); however, the alternate side can accommodate up to 12 characters! Some Pickleballers have been using the new layout to Include nicknames or phone #’s - be creative !! 😉👍if you are using a PC to order, press the "Window Key" and "Period" "🪟" "." key to enter your favorite emoji 
When Did You Start the Company?
  • The idea was founded in November 2020, after market research and many prototypes, we launched the business in July 2021
Can I customize each individual Banz?
  • Yes, you may customize the color, font type and word/s on each individual Banz. No two MYPadL Banz need to be alike!
Do You Offer Any Large Order Discount?
  • At this time, we are offering each Banz for $6 each when you purchase 4 or more, and you can customize each, they do not have to be the same.  They can all be the same, but they don't have too
Can I put anything else on the Banz?
  • At this time, only type in letters, numbers & very basic emojis.  If a number doesn't show up, we will substitute for a different font only on the numbers. 
How long will it take to receive my order?
  • MYPadL Pickleball Banz are not mass-produced, they're handcrafted here in Southern California. Once you place your order, it typically takes 24-48 business hours to process & and make your Banz. We offer one shipping method.  1st class package which can take up to 5-7 days.  Currently we are "pausing" our Priority mail.  Oh yes, and sometimes the mail delivery can be longer, especially during the holiday season, but you probably already knew that.
Do you ship outside of the United States?
  • Yes (limited)- Please procced to check out and type in the address that you want your Banz shipped too.                                                                                           

Do the MYPadL Banz work on other types of sports equipment?

  • Yes, on some.  Tennis, racquet ball, the Banz should work just fine.

Why won’t it ship to my state?

  • Double check to make sure you have the United States selected as your country you reside in.  Or try ordering on a computer